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Circle City Magic :: FAQ
Q: What forms of payment do you accept? A: We accept all major credit cards. We also accept money orders mailed to the following address: Circle City Magic We will even accept concealed cash, although we do not recommend it as we cannot accept responsibility for cash lost in the mail. Q: How does this "free shipping in the United States" deal work? A: For shipping information, please click here. Q: I've just placed an order. What happens next? A: We'll send you an e-mail message confirming that we've received your order and letting you know when your package will ship. Please adjust your e-mail settings to allow a message from orders@circlecitymagic.com to reach your in-box. Q: When will you ship my order? A: We ship all orders within 3-5 business days following receipt of payment. Your shipping date will be included in your order confirmation e-mail message. Q: Do you have a return policy? A: Customer satisfaction is our top concern. If you receive an item that's defective, we'll gladly replace it with another copy of the same item. However, if you're just suffering from buyer remorse...well, once you've bought the item, you've bought the secret. No returns will be accepted for non-defective merchandise. Q: Do you have a set discount rate? A: We generally discount most items 10%-15%. Some items will be discounted even more. In most cases, the higher the suggested retail price, the bigger our discount. Q: I'm looking for a specific item that I don't see on your website. Does that mean it's not available? A: Not necessarily! We're adding new items to our website all the time, and sometimes we'll add an item specifically because of a customer's request. If you're looking for a particular item, just contact us at info@circlecitymagic.com and we'll be happy to provide a no-obligation price quote. Q: I'd feel better if I could talk to an actual person before blindly placing an order on your website. Is there a way I can reach you? A: Absolutely! You can call us toll-free at 1-866-767-7616 and leave a message. Either Chris or Heather will return your call as soon as possible. Q: I'm going to be in the Indianapolis area soon. Do you have a brick-and-mortar store I can visit? A: Unfortunately, no. We're strictly online. But Indianapolis is a lovely place to visit, regardless. For any other questions, please contact us! We welcome your comments and feedback! |
