Q: What are Reward Points?

A: Reward Points are our way of thanking our repeat customers for their business! We appreciate the support and constructive comments our customers provide, because, without their input, our business wouldn't continue to grow. So this is just a small way we can give a little back to them.

Q: How do customers earn Reward Points?

A: Customers will earn 1 Reward Point for every dollar spent on products from our website or items ordered directly from us (special orders, etc.); additional money spent on Priority Shipping upgrades and/or shipping insurance will not count toward this total.

Q: What can customers do with Reward Points?

A: Save 'em up and cash 'em in! 150 Reward Points = $5 to spend on future orders. They can be redeemed in 150-point increments and can be spent quickly or accumulated over time--there's no expiration date, so stockpiling is perfectly acceptable.

Q: How will customers know their Reward Point totals?

A: We will include customers' Reward Point totals in every order-confirmation email message we send out. If a customer ever loses track and wants to know how many Reward Points he or she has accumulated, we'll be happy to email this information upon request.

Q: What happens when a customer wants to redeem Reward Points?

A: The customer should email us at orders@circlecitymagic.com and list the item(s) he or she would like to purchase, plus the number of Reward Points to be cashed in. We will then send the customer an itemized invoice through PayPal that reflects the requested discount.

For any other questions about this program, please contact us! We welcome your comments and feedback!